一、服務臺常用詞匯：
客房預定room reservation客滿fully booked房間種類types of rooms雙人房double room標準房standard room雙床房twin room高級房superior room豪華房deluxe room商務房executive room套房suite普通套房junior room高級套房senior
suite總統套房Presidential suite朝南的房間a room
facing south公寓套房studio room連通房connecting room相鄰房adjoining
room沒有按預定抵店no show確認信letter of confirmation服務費service charge額外費用extra charge班車shuttle bus全價full price折扣價discounted
price標準價rack rate優惠價special price免費complimentary rate特大號床king-size bed大號床queen-size
bed推遲postpone空房Vacancy/vacant room取消cancel/cancellation更改change預定book/reserve
二、前廳部
the
front office：前廳部register：登記、注冊Room Reservation:客房預訂處Book :預訂Confirm
:確認Counter :柜臺Double
room:雙人房Single room:單人間Twin room :標準間Deluxe
suite :豪華套房Presidential
suite :總統套房Room
change :房價Special
rate :優惠價Service
charge:服務費Discount :折扣Suites:套房Credit
card:信用卡Cash :現金Name tag :標簽，行李牌Luggage/baggage:行李Suitcase :箱子Handbag :手提包
Valuable :貴重物品Breakable :易碎的Full
name:全名Fill in :填寫Nationality
:國籍Departure date :離店日期Signature
:簽名
Passport :護照Receipt :收據Fine
:罰金Sundry fee :雜費
Bill :賬單Invoice :發票Mis-check :算賬出錯Overpay :多付
Currency :貨幣Airmail :航空郵寄Ordinary bill :普通郵寄Registered mail :掛號信Charge to the room :掛賬Free of charge :免費Exchange rate :兌換率Hotel policy :酒店的規定Express :快件Deposit :壓金Off-season :淡季bussy / Peak-season :旺季
Arrival list :來客單Telephone directory :電話號碼本A long distance :長途電話A local call :市內電話Extension :電話分機
Elevator :電梯Supermarket :超市
三、餐飲部
一、器皿
bowl :碗chopsticks :筷子spoon
:調羹fork :叉子napkin :餐巾
cork :軟木塞screw :開瓶器
二、酒水
cocktail :雞尾酒liquor :烈酒sake :米酒、清酒bitters :必打士、苦味酒gin fizz :金酒菲士bloody mary :血瑪利orangeade
:桔子水fruit juice :果汁pepsi
:百事可樂seven-up :七喜sherry:雪利酒
kirsch:櫻桃酒coffee:咖啡tea:茶apple juice:蘋果汁beer:啤酒champagne:香檳whisky:威士忌drink list:飲料單wine list:酒水單
四、早餐
1、dim sum：點心
2、soybean milk：豆漿
3、rice gruel：稀飯
4、porridge :粥
5、deep-fried dough sticks：油條
6、sesame seed pastry：芝麻餅
7、steamed stuffed bun：肉包
8、dumpling：水餃
9、pickle :泡菜
10、wonton：餛飩
11、dessert
:甜點
12、sandwich
:三明治
13、noodles
:面條
14、longevity noodles :長壽面條
15、noodle
soup :湯面
16、fried
eggs :煎蛋
17、boiled
eggs :水煮蛋
五、菜肴
table d’hote :套餐appetizer :開胃品soup :湯salad :色拉
entrée :主菜fry :煎deep-fry :炸sauté :嫩炒braise :燉
boil :煮steam :蒸simmer :煨grill :烤bake :烤roast :烤
stuff :釀、填smoke :煙熏lukewarm :微溫oily :太油rare :生一點medium :中等火候well-done :全熟underdone :不熟light :清淡的heavy :口味重的seasoning :調味品chili :辣椒jam :果醬
poultry :家禽shark’s fin魚翅shrimp
:蝦pigeon :鴿子crab :螃蟹eggplant:茄子vegetable :蔬菜fungus
:蘑菇fillet :里脊
rump :腿肉steak :牛排
六、客房部
switch :開關IDD：國際直拔DDD：國內直拔Turn-down service :做晚床Wardrobe :衣柜、衣櫥
Mattress :床墊Air-conditioner :空調器Laundry
:洗衣Express service :快洗Iron
:熨燙Mend :修補dry-cleaned干洗indemnity :賠償shrink縮水fade褪色colorfast :不褪色的laundry bag洗衣袋shirt襯衫coat大衣trousers褲子toilet, lavatory恭桶
toilet paper, toilet roll衛生紙toilet paper holder衛生紙架toilet cover恭桶蓋toilet seat恭桶座圈hand towel毛巾towelrack, towel rail毛巾架wash basin, hand basin面盆faucet, tap水龍頭shaver outlet, shaver point剃須刀插座bathtub,
bath浴缸bath towel浴巾shower淋浴噴頭shower curtain浴盆簾
soap dish浴皂盒toilet articles盥洗用品towel毛巾handkerchief手帕shampoo洗發香波hot water熱水soap肥皂
detergent洗衣粉tooth paste牙膏hangers衣架tooth brush牙刷toilet mirror梳妝shaving brush剃須刷shaving cream剃須膏comb梳子hair drier吹風機nail scissors指甲剪bathroom浴室shower bath, shower淋浴dresser梳妝臺
mirror鏡子toilet, lavatory, washroom衛生間water closet, W.C.廁所；抽水馬桶bathrobe浴衣waste-paper basket廢紙簍
carpet地毯slippers拖鞋closet壁櫥chairs椅子nightstand床頭柜shoe-shiner鞋刷
