We noticed that your app supports account creation but does not include an option to initiate account deletion.
Apps that support account creation must also offer account deletion to give App Store users more control of the data they've shared while using your app.
Next Steps
To resolve this issue, revise your app to include an option to initiate account deletion.
If you are unable to offer account deletion due to legal requirements, reply to this message in App Store Connect and provide additional information. You must follow all legal requirements where your app is available for storing and retaining user account information and handling account deletion. If you have questions regarding your legal obligations, check with your legal counsel.
Keep these requirements in mind when updating your app to support account deletion:
- Only offering to temporarily deactivate or disable an account is insufficient.
- If users need to visit a website to finish deleting their account, include a link directly to the page on your website where they can complete the process.
- You may include confirmation steps to prevent users from accidentally deleting their account. However, only apps in highly-regulated industries may require users to use customer service resources, such as making a phone call or sending an email, to complete account deletion.
Resources
- Review frequently asked questions and learn more about the?account deletion requirements.
翻譯
我們注意到,您的應(yīng)用程序支持創(chuàng)建帳戶,但不包括啟動帳戶刪除的選項(xiàng)。
支持賬戶創(chuàng)建的應(yīng)用程序還必須提供賬戶刪除功能,以使應(yīng)用商店用戶能夠更好地控制他們在使用應(yīng)用程序時共享的數(shù)據(jù)。
下一步
要解決此問題,請修改應(yīng)用程序,使其包含啟動帳戶刪除的選項(xiàng)。
如果由于法律要求,您無法提供帳戶刪除,請?jiān)贏pp Store Connect中回復(fù)此消息并提供其他信息。如果你的應(yīng)用程序可用于存儲和保留用戶帳戶信息以及處理帳戶刪除,你必須遵守所有法律要求。如果您對您的法律義務(wù)有疑問,請咨詢您的法律顧問。
更新應(yīng)用程序以支持帳戶刪除時,請牢記以下要求:
-僅提供暫時停用或禁用帳戶是不夠的。
-如果用戶需要訪問網(wǎng)站以完成刪除其帳戶,請?jiān)谀木W(wǎng)站上添加一個直接指向頁面的鏈接,以完成刪除過程。
-您可以包括確認(rèn)步驟,以防止用戶意外刪除其帳戶。然而,只有在受到高度監(jiān)管的行業(yè)中,應(yīng)用程序可能需要用戶使用客戶服務(wù)資源(如打電話或發(fā)送電子郵件)來完成賬戶刪除。
資源
-查看常見問題,了解有關(guān)帳戶刪除要求的更多信息。
這個問題是蘋果官方最新審核要求,在2022年6月30號以后,所有提交AppStore商城審核的應(yīng)用程序支持帳戶創(chuàng)建的 App 也必須提供帳戶刪除功能,否則將不會過審,拒絕原因就是Guideline 5.1.1(v) - Data Collection and Storage。
該如何設(shè)置該功能
蘋果的新規(guī)嚴(yán)格要求App必須要設(shè)置一個功能,讓用戶可以“從App中刪除他們的賬戶”,但并沒有明確該功能具體要怎么設(shè)置。目前來看,這個“刪除賬戶”功能可以很簡單,也可以很復(fù)雜。有些開發(fā)者采取的方式是在個人中心設(shè)置注銷功能,也有開發(fā)者引導(dǎo)用戶到客服或發(fā)送一封電子郵件告知用戶來徹底刪除他們的信息,這個可以根據(jù)具體需求決定。通俗一點(diǎn),就是我們須在app的個人中心的設(shè)置里面添加賬號注銷按鈕,點(diǎn)擊按鈕彈窗提示用戶是否確認(rèn)賬號注銷操作,用戶點(diǎn)擊確認(rèn)或取消執(zhí)行對應(yīng)操作即可過審。