如何寫好工作郵件
很多公司員工不知如何寫好郵件，尤其是英文郵件，特撰寫此文，供大家參考學(xué)習(xí)。若有不對之處，請隨時指出。
寫好郵件的好處
郵件是工作中最重要的溝通工具之一。寫好郵件至少有以下好處：
- 好的郵件格式是對收件人最起碼的禮貌，尤其是發(fā)給客戶的郵件。
- 表現(xiàn)出自己端正的態(tài)度和專業(yè)素養(yǎng)，給人留下好的印象。
- 寫好郵件不僅體現(xiàn)了個人面貌，還代表著公司形象。
- 好的郵件可以溝通到位，減少溝通成本，事后可做備案追溯。
寫壞郵件的害處
寫壞的郵件，尤其是給客戶的郵件，至少有以下害處
- 不好的郵件格式會顯得不尊重收件人。尤其是發(fā)給客戶的郵件，有損公司形象。因小失大。
- 給自己造成不夠認(rèn)真負(fù)責(zé)的負(fù)面印象，次數(shù)多了，影響晉升加工資。
- 郵件內(nèi)容不夠準(zhǔn)確圓滿，會增加溝通來回次數(shù)，耗時耗力，影響情緒。
英文郵件寫法
主題，郵件標(biāo)題不超過6個詞，言簡意賅說明郵件主題,比如
Daily Report 20170611-
稱謂，工作中按慣例一般寫成
Hi Jack,
Hi Both,
Hi All,
Dear Team,
正文，把最重要的事情寫在正文最前面或者郵件內(nèi)容較長時寫在第一段。為了讓收件人閱讀郵件比較舒服，需要注意郵件正文結(jié)構(gòu)的美感，郵件段落最好控制在兩三段之內(nèi)。如果一封電子郵件涉及多個信息點(diǎn)，我們可以采用分條目的方法，如符號、小標(biāo)題、編號來使得郵件想要表達(dá)的內(nèi)容層次清晰。郵件內(nèi)容應(yīng)注意單詞的拼寫、大小寫、標(biāo)點(diǎn)、語法等。另外注意段間距，行間距。以上格式都可以用工具自動排版，避免用空格，空行，編號等手動排版。
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結(jié)尾語及署名，一般常用
Best regards,
Jack LiRegards,
Li LeiBest wishes,
Han MeimeiYours,
Ma YunCheers,
Robin Li
一個完整的例子
From : Li, Lei
Date : 06/07/2017 10:45 PM (GMT-08:00)
To: Jack, Ma
Subject : Daily Report 20170611
Hi Jack,
Below is my today's report. please review it. thanks.
- Adjusted the parameter to 0.5,but it doesn't work, I suggest 0.7 maybe better. I will try it again as soon as possible.
- Completed task-66, and pushed code to github. please check it.
- About issue-13,Now Han Mei can load 3D file with SDK, but can’t get the organizational structure of the model and how to use it. I estimate we also need 2 or 3 days to research it.
- One candidate passed the first round interview. Please refer to my attached resume. Do you want to interview him ? if so, we can arrange the time.
If any problems, please contact me at any time.
Best regards
Li Lei
英文郵件注意事項(xiàng)
- 保證詞句正確，可借助翻譯工具,比如 http://youdao.com/
- 用Outlook或Word寫郵件時，需解決掉因拼寫錯誤造成的紅色下劃波浪線。
- 用Outlook或Word寫郵件時，常用工具欄中的各種工具，比如筆刷，對齊，編號，字體，段間距，行間距等。
- 對于匯報類郵件，需寫明完成了哪些工作，還有哪些沒有完成，遇到什么問題，有何解決方案，打算什么時候完成。
- 對于敘事類郵件，需闡明背景，敘事清晰。
- 對于回復(fù)類郵件，需針對問題一一正面回復(fù)，對需解決的問題，提出建議或解決方案。
- 注意回復(fù)類郵件的時效性，需立即回復(fù)，盡快回復(fù)，不可拖延。
- 平衡好工作時間和寫郵件的時間沖突，一般郵件是在一天工作結(jié)束后發(fā)出。經(jīng)常下班后還差一截才能完成工作。好不容易得到一個結(jié)果，突然發(fā)現(xiàn)還要寫郵件。而此時往往比較疲累了，對寫郵件往往容易草草了事。建議事先準(zhǔn)備好郵件模板，填寫好確定的內(nèi)容。對還沒確定的內(nèi)容，可以完成工作后填寫，節(jié)省此刻的精力。
- 寫完后讀兩遍再發(fā)送。第一遍檢查筆誤，精簡文字。第二遍檢查語氣十分合適，敘述是否清楚。
一些例句
- We'd like to have the meeting on Thu Oct 30.
- What do you think about this?
- Please see comments below.
- Attach is today's meeting note, please review it.
- The current status is as following1...2...
- I have some questions about the report ......
- I suggest we can have a weekly project meeting over the phone call in the near future.
- Thank you for your attention.
- I sincerely apologize for this misunderstanding.
- Thank you very much for your e-mail. I will get back to you as soon as possible.
Thank you for your message. I will deal with the matter as soon as possible.
Thank you for your message. I am away from my desk at the moment, but will get back to you as soon as possible. - Please let us know if the time is convenient for you. If not, what time you would suggest.
- Thank you for your understanding. I will call you at 1:30p.m. or you can call me at any time.
- If any problem, please contact me at any time.
- Thank you for your e-mail. Please note that I will be out of the office from XXX until YYY. I will attend to your e-mail upon my return to the office.
