因公司的產品屬于醫療相關,最近一次提交的時候因為PLA1.2被拒絕,在Resolution Center中回復、打支持電話、申訴,各種方法都嘗試了,折騰了兩個周終于過審了。
第一次提交后收到的被拒信息如下,相信大家收到的也都是大同小異,應用的開發商名稱和公司名稱不能反映應用或元數據中的負責機構的名稱。
PLA 1.2
The seller and company names associated with your app do not reflect the name of the responsible institution in the app or its metadata, as required by section 1.2 of the Apple Developer Program License Agreement.
Next Steps
Your app must be published under a seller name and company name that reflects the name of the responsible institution. If you have developed these apps on behalf of a client, please advise your client to add you to the development team of their Apple Developer account.
App名和公司名肯定都是不能換的,于是就想辦法證明app和公司有關聯。
首先在Resolution Center中回復,在附件中添加公司的營業執照和商標注冊證,反正就是能證明app和公司關系的材料就可以了。并沒有給通過,回復的內容和被拒信息是一樣的。
然后撥打開發者支持電話4006-701-855,沒有提供太多幫助,告訴可以在Resolution Center中回復,也可以Contact the App Review Team,根據自身情況選擇。
最后選擇了申訴,appeal an app rejection or app removal,把APP信息和Description都填一下(Description內容主要就是證明app就是公司的,最好把中文也放上),這里把申訴的回復放一下:
被認為是第三方的開發者,不是商標的所有者,沒辦法那就證明是商標的所有者(由于商標在另一個公司下面,所以有一個授權)。
Hello Alex,
We are writing to provide more information about our app, xxxxxxxxxx(Apple ID:xxxxxx).
We are not a third-party developer, xxxxxxxxxx Information Technology Co., Ltd. has authorized xxxxxxxxxx Information Technology Co., Ltd. to use xxx brand, so xxxxxxxxxx Information Technology Co., Ltd. is also the owner of xxx brand, can use xxx brand for APP development and APP upgrade.Brand registration certificate and brand authorization, please see in the attachment.
xxxxxxxxxx Information Technology Co., Ltd. uploaded to the App Store - xxxxxxxxxx (Apple ID:xxxxxx), is the company independent development, There is no violation of the legitimate rights and interests of third parties, the company has full copyright on the software. The Company is committed to the application during the shelves, due to content or copyright and other issues violated any third party legitimate rights and interests of the situation, the company is willing to take all the legal responsibility, and compensation for the Apple application market suffered all losses.
我們不是一個第三方的開發者,xxxxxxxxxx信息科技有限公司已經授權xxxxxxxxxx信息科技有限公司使用xxx品牌,所以xxxxxxxxxx信息科技有限公司也是xxx品牌的擁有者,可以使用xxx品牌進行APP開發及APP的升級,商標注冊證和商標授權書請在附件中查看。
本公司xxxxxxxxxx信息科技有限公司上傳至蘋果應用商店(App Store)的xxxxxxxxxx ID:xxxxxx),系本公司獨立自主開發完成,不存在任何侵犯第三方合法權益的情形,本公司對該軟件享有完整版權。本公司承諾該應用在上架期間,因內容或版權等問題侵犯了任何第三方合法權益的情形,本公司愿意承擔所有法律責任,并賠償蘋果應用市場因此遭到的一切損失。
Best regards,
xxx
回復之后等了三天,收到郵件Your appeal has been received and is being evaluated. When the evaluation has been completed, the App Review Board will either contact you directly with the decision, or your app will be approved. 再看的時候已經審核通過,等待發布了。上面提到的回復和電話支持只是對于我來說沒有起到效果,您也可以試一下。
解決辦法
1、版權和技術支持網站要能體現公司信息;
2、提供app和公司關聯的證明;
在Resolution Center中回復或者申訴等,把信息以及證明資料等反饋給審核人員。ps:現在提交審核的時候除了備注,可以直接添加附件了。重新提交把證明材料加在附件中。
其它方式沒有試過就不再贅述了,請看參考文章。
參考文章:
PLA 1.2 的解決方案
【App Store審核】因PLA1.2被拒的個人經歷和解決方法
【App Store審核】因PLA1.2被拒事件頻發,這篇干貨或能幫你解決所有憂愁