譯文及生詞短語整理：朗讀者小組
Translation
Zappos Culture
美捷步的企業文化
1. Deliver Wow Through Service
WOW is such a short, simple word, but it really encompasses a lot of things. To WOW, you must differentiate yourself, which means doing something a little unconventional and innovative. You must do something that's above and beyond what's expected. And whatever you do must have an emotional impact on the receiver. We are not an average company, our service is not average, and we don't want our people to be average. We expect every employee to deliver WOW.
1. 用服務來感動客戶
哇這個字非常簡短，但是它真的包含很多內涵。要想讓別人驚嘆，你必須做到與眾不同，也是就是說你要做一些非常規的革新性的事情；你必須做一些超出別人預期的事情；無論你做什么都必須對對方有情緒感染力。我們不是一家普通企業，我們的服務并不普通，我們也不希望我們的員工普通，我們希望每一個雇員都能提供令人驚嘆的服務。
2. Embrace and Drive Change
For some people, especially those who come from bigger companies, the constant change can be somewhat unsettling at first. If you are not prepared to deal with constant change, then you probably are not a good fit for the company.
2. 擁抱并推動變化
對一些人而言，尤其是對那些從大公司過來的員工而言，在剛入職時面對持續不斷的變化多少有點不安。如果你沒有準備好應對持續的變化，那么你可能并不適合來我們公司工作。
3. Create Fun and A Little Weirdness
One of the things that makes Zappos different from a lot of other companies is that we value being fun and being a little weird. We don't want to become one of those big companies that feels corporate and boring. We want to be able to laugh at ourselves. We look for both fun and humor in our daily work.
3. 創造有趣且有點怪異的東西
使得美捷步公司與很多其他公司不同的一點是，我們重視有趣及有點怪異的價值。我們不想成為一家無趣的大公司。我們想要成為一家能夠持續快樂的企業，我們在平時工作中尋求樂趣與幽默。
4. Be Adventurous, Creative, and Open-Minded
At Zappos, We Think It's Important For People And The Company As A Whole To Be Bold And Daring (But Not Reckless).
4.保持冒險的、創新的和開放的態度
在美捷步，我們認為對員工及整個企業而言，膽大敢為，勇于冒險很重要（但是并不魯莽）。
5. Pursue Growth and Learning
It's important to constantly challenge and stretch yourself and not be stuck in a job where you don't feel like you are growing or learning.
5.追求成長與學習
持續不斷的挑戰自己、拓展自己很重要，如果你不覺得一項工作能讓你學習并成長進步，那么就不要從事那項工作。
6. Build Open and Honest Relationships With Communication
We value strong relationships in all areas: with managers, direct reports, customers (internal and external), vendors, business partners, team members, and co-workers.
6. 以溝通的方式來建立開放的、誠實的關系
我們重視與各方面的良好關系：包括管理人員、直接下屬、顧客（內部與外部的）、供應商、商業合作伙伴、團隊成員以及同事。
7. Build a Positive Team and Family Spirit
We want to create an environment that is friendly, warm, and exciting. We encourage diversity in ideas, opinions, and points of view.
7. 建立一個積極的團隊和家庭精神
我們想要形成一種友好、溫暖、令人興奮的環境，我們鼓勵在想法、意見、觀點上的多樣性。
8. Do More With Less
While we may be casual in our interactions with each other, we are focused and serious about the operations of our business. We believe in working hard and putting in the extra effort to get things done.
8. 花更少的錢，做更多的事
盡管我們在彼此的日常交流上可能比較隨意，但我們依然專注于我們的事業。我們相信通過我們的努力工作與額外付出可以讓事情圓滿完成。
9. Be Passionate and Determined
Passion Is The Fuel That Drives Us And Our Company Forward.
9. 充滿熱情和并堅持到底
激情是驅動我們及企業不斷前行的動力。
10. Be Humble
While We Have Grown Quickly In The Past, We Recognize That There Are Always Challenges Ahead To Tackle.
10. 待人處事都要謙卑
盡管我們在過去成長迅速，但我們知道前方總是有很多挑戰需要解決。
New words
1.encompasses 英 [?n'k?mp?s; en-] 美 [?n'k?mp?s]?
vt. 包含；包圍，環繞；完成
e.g.This can potentially encompass thousands of schemas and tables and millions of columns fromdiffering databases and files.
這可能包含數千個模式和表，以及數百萬個來自不同數據庫和文件的列。
2.differentiate 英 [,d?f?'ren??e?t] 美 [,d?f?'r?n??et]?
vi. 區分，區別 vt. 區分，區別
e.g.A botanist can differentiate varieties of plants.
植物學家能區分各種不同的植物。
3.unsettling 英 [?n'setli?] 美 [?n's?tl??]
adj. 使人不安的；（消息）擾亂的 v. 動亂不定；心緒不寧（unsettle的ing形式）
e.g.It was unsettling news.
這是一個使人不安的消息。
4.Weirdness 英 ['wi?dnis] 美 ['wi?dnis]?
n. 命運；不可思議；離奇
e.g.Create fun and a little weirdness.
“創造樂趣和小小的不可思議”。
5.Adventurous 英 [?d'vent?(?)r?s] 美 [?d'v?nt??r?s]?
adj. 愛冒險的；大膽的；充滿危險的
e.g.The marriage was, for both of them, an adventurous move, she says.
她說，婚姻對雙方而言，是一次冒險的行為。
6.Daring 英 ['de?r??] 美 ['d?r??]?
adj. 大膽的，勇敢的 n. 膽量，勇氣 v. 敢（dare的現在分詞）
e.g.Did your daring plan pay off?
你那大膽的計劃收到效果沒有?
7.Reckless 英 ['rekl?s] 美 ['r?kl?s]?
adj. 魯莽的，不顧后果的；粗心大意的
e.g.Her attitude was reckless.
她的態度是輕率的。
8.vendors 英 ['vend?z] 美 ['v?nd?z]?
n. 供應商，銷售商（vendor的復數）
e.g.This means that each of the participating vendors provides an implementation for each service.
這意味著每個參與的供應商都會為每個服務提供一個實現。
9.Humble 英 ['h?mbl] 美 ['h?mbl]?
adj. 謙遜的；簡陋的；（級別或地位）低下的；不大的 vt. 使謙恭；輕松打敗（尤指強大的對手）；低聲下氣
e.g.Defeat and failure make people humble.
挫折與失敗會使人謙卑。
10.Tackle 英 ['t?k(?)l] 美 ['t?kl]?
n. 滑車；裝備；用具；扭倒 vt. 處理；抓住；固定；與…交涉 vi. 扭倒；攔截搶球
e.g.That depends on how you tackle the problem.
那取決于你如何處理這個問題。
Phrases
1.deal with 處理；涉及；做生意
2.laugh at 嘲笑；因…而發笑
3.be stuck in 困住；陷于
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