osTicket搭建完全指南

系統環境

centos 6.5

依賴環境

nginx

安裝ngnix

yum install nginx      #安裝nginx,根據提示,輸入Y安裝即可成功安裝
service nginx start    #啟動
chkconfig nginx on    #設為開機啟動
/etc/init.d/nginx  restart  #重啟

nginx默認站點目錄

/usr/share/nginx/html/

mysql

安裝mysql

 yum install mysql mysql-server   #詢問是否要安裝,輸入Y即可自動安裝,直到安裝完成
/etc/init.d/mysqld start   #啟動MySQL
chkconfig mysqld on   #設為開機啟動
cp /usr/share/mysql/my-medium.cnf   /etc/my.cnf  #拷貝配置文件(注意:如果/etc目錄下面默認有一個my.cnf,直接覆蓋即可)
shutdown -r now  #重啟系統

設置密碼

mysql_secure_installation

回車,根據提示輸入Y

romote 那一步輸入n,可以遠程訪問

重啟mysql

/etc/init.d/mysqld stop   #停止
/etc/init.d/mysqld start  #啟動
service mysqld restart    #重啟

php

安裝php

yum install php

安裝PHP組件,使PHP支持 MySQL、PHP支持FastCGI模式

yum install php-mysql php-gd libjpeg* php-imap php-ldap php-odbc php-pear php-xml php-xmlrpc php-mbstring php-mcrypt php-bcmath php-mhash libmcrypt libmcrypt-devel php-fpm 

重啟服務

/etc/init.d/mysqld restart  #重啟MySql
/etc/init.d/nginx  restart  #重啟nginx
/etc/rc.d/init.d/php-fpm start  #啟動php-fpm
chkconfig php-fpm on  #設置開機啟動

phpmyadmin

安裝

yum install phpmyadmin

安裝后phpmyadmin目錄在/usr/share/phpmyadmin/

配置

vim /etc/nginx/conf.d/phpmyadmin.conf

server {
    listen       80;
    server_name  phpmyadmin.example.com;

    access_log  /var/log/nginx/phpmyadmin-access.log  main;

    location / {
        root /usr/share/phpmyadmin;
        index  index.php index.html index.htm;
    }

    location  ~ \.php$ {
        root   /usr/share/phpmyadmin;
        fastcgi_pass   127.0.0.1:9000;
        fastcgi_index  index.php;
        fastcgi_param  SCRIPT_FILENAME  $document_root$fastcgi_script_name;
        include        fastcgi_params;
    }
}

設置短密碼

問題:

web訪問phpmyadmin時,報錯:配置文件現在需要絕密的短語密碼(blowfish_secret)

解決方法:

vim /usr/share/phpmyadmin/config.inc.php

$cfg['blowfish_secret'] = 'x'; /* YOU MUST FILL IN THIS FOR COOKIE AUTH! */

訪問地址

phpmyadmin

osTicket

下載

download

安裝

安裝指南

安裝插件

存放目錄

/data/projects/osTicket/upload/include/plugins

ldap

file upload

安裝語言包

存放目錄

/data/projects/osTicket/upload/include/i18n

``

配置

nginx

vim /etc/nginx/conf.d/osticket.conf

server {
        listen 80;
        server_name ticket.example.com;

        root /data/projects/osTicket/upload;
        access_log  /var/log/nginx/ticket-console-access.log main;

        set $path_info "";

        # Deny access to all files in the include directory
        location ~ ^/include {
                deny all;
                return 403;
        }

        # Deny access to apache .ht* files (nginx doesn't use these)
        location ~ /\.ht {
                deny all;
        }


        # Requests to /api/* need their PATH_INFO set, this does that
        if ($request_uri ~ "^/api(/[^\?]+)") {
                set $path_info $1;
        }

        # /api/*.* should be handled by /api/http.php if the requested file does not exist
        location ~ ^/api/(tickets|tasks)(.*)$ {
                try_files $uri $uri/ /api/http.php;
        }

        # /scp/ajax.php needs PATH_INFO too, possibly more files need it hence the .*\.php
        if ($request_uri ~ "^/scp/.*\.php(/[^\?]+)") {
                set $path_info $1;
        }

        # Make sure requests to /scp/ajax.php/some/path get handled by ajax.php
        location ~ ^/scp/ajax.php/(.*)$ {
                try_files $uri $uri/ /scp/ajax.php;
        }

        # Set index.php as our directoryindex
        location / {
                index index.php;
        }

        # Send php files off to the PHP-FPM listing on localhost:9000
        location ~ \.php$ {
                try_files $uri =404;
                fastcgi_pass    127.0.0.1:9000;
                fastcgi_index   index.php;
                fastcgi_param   SCRIPT_FILENAME         $document_root$fastcgi_script_name;
                fastcgi_param   PATH_INFO               $path_info;
                include fastcgi_params;
        }

}

重啟服務

service nginx restart

站點訪問

osTicket URL

參考

CentOS 6.5 yum安裝配置lnmp服務器(Nginx+PHP+MySQL)

配置文件現在需要絕密的短語密碼(blowfish_secret)的解決方法

Minor issue - Apache error logs : client denied by server config /var/www/config/scp

Error when accessing some internal ajax uri

Doesn't work on NGINX due to use of .htaccess files and relying on PATH_INFO

資源

osTicket 系統、插件及中文語言包
https://yunpan.cn/cMmeNr2FjTPLC (提取碼:5cd5)

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